1. Introduction

At AirFareCorp, we strive to offer transparent, fair cancellation and refund terms for both airfare and cruise bookings. Because we often act as an intermediary between you and the airlines, cruise lines, or other travel suppliers, some parts of the refund or cancellation are subject to the rules of those third-party suppliers.

By making a booking with us, you acknowledge that you have read, understood, and agreed to comply with this policy. If you do not agree to these terms, please do not make a booking.

2. Definitions

• Booking Date: The date and time your reservation was confirmed with us.
• Departure Date: The date on which the first leg of your journey (airline or cruise) is scheduled to commence.
• No‑Show: When you fail to show up at the scheduled time, without having canceled in advance.
• Refundable / Non‑Refundable Fare / Rate: A fare or rate that allows or disallows refund or cancellation, per the supplier’s rules.

3. Cancellation by You (the Customer)

3.1 Airfare Bookings

• Within 24 hours of Booking: If your booking is canceled within 24 hours (from the booking confirmation time), you may be eligible for a full or partial refund—subject to airline fare rules. However, **no guarantee** is made for refunds — eligibility depends entirely on the airline’s policy.
• After 24 hours of Booking: Most airline tickets become non-refundable. Any refund will depend on the airline’s cancellation and refund policy, minus cancellation fees or penalties imposed by the airline or by us.
• No‑Show Cases: If you do not cancel and simply fail to show up (no‑show), you typically forfeit the entire ticket cost; no refunds will be issued unless the airline’s policy allows an exception.
• Changes or Re‑issues: Some airlines allow change or re-issuance of tickets. Such changes will incur airline-imposed fees plus any administrative fees charged by us. Differences in fare will also apply.

3.2 Cruise Bookings

• Early Cancellation (e.g. 90+ days before departure): You may receive a full or nearly full refund (minus administrative charges), depending on the cruise line’s policy.
• Mid-range Cancellation (e.g. 60–89 days before departure): You may receive a partial refund (for example, 50‑70%) after deducting cancellation fees or penalties.
• Late Cancellation (less than 60 days before departure): Many cruise lines apply steep cancellation fees; in some cases, no refund will be given.
• During Cruise or After Departure: No refund will be issued for unused portions of the cruise once the cruise has commenced.

4. Cancellation by Us / Supplier

• If a supplier (airline or cruise line) cancels your booking before departure, you are entitled to either a full refund or optionally a rescheduled alternative (if offered by the supplier). We will pass on the supplier’s options to you.
• If cancellation is due to extraordinary events (weather, natural disasters, political unrest, acts of God), we may not be liable beyond facilitating the refund from the supplier.
• If we (AirFareCorp) cancel due to internal reasons, you will receive a full refund of all amounts paid, including service fees (unless otherwise specified).

5. Refund Process & Timing

• Refunds are processed only after the supplier (airline, cruise line) approves the refund. We act as an intermediary; we cannot override their decision.
• Once approved, refunds will be credited to the **same original payment method** used for booking (credit card, debit card, bank transfer, etc.).
• Processing time may vary:
  • Credit card refunds: typically **10–15 business days** (but may take up to 60+ days depending on the card issuer).
  • Bank transfers / other methods: may take longer, often **15–30 business days** or more.
• Service fees, administrative charges, or cancellation penalties imposed by suppliers will be deducted from the refund amount.
• We will notify you via email when your refund request is received, approved, or denied.

6. Fees, Penalties & Deductions

Refunds are never “gross”—some deductions almost always apply. These include:

• Supplier (airline or cruise line) cancellation or penalty charges.
• Administrative or handling fees charged by us.
• Non-refundable service charges or convenience fees, unless the supplier issues a full refund.
• Differences in fare if you rebook or change to a different schedule.

We reserve the right to adjust or waive fees in rare cases, but you should not count on it.

7. Partial Cancellations & Modifications

• If your booking involves multiple segments, passengers, or cabins, you may cancel or change a part of it. Refunds or charges will be calculated proportionally based on the supplier’s rules.
• Modifications (date changes, routing changes) are allowed only if the supplier permits. They will incur change fees, fare difference, and possibly penalties.
• Any unused portion (e.g. a missed leg) is not refundable unless expressly permitted by the supplier.

8. Force Majeure & Unforeseen Circumstances

We are not liable for cancellation or disruption caused by events beyond our control (e.g. natural disasters, pandemics, acts of war, government action, strikes). In such events, refund, rescheduling, credits, or compensations will depend on the supplier’s policies.

9. Disputes & Governing Law

Any dispute arising out of or relating to this policy or a booking shall be governed by the laws of [Insert Jurisdiction / State / Country]. You agree that any legal action or proceeding shall be conducted in the courts of [Insert Location].

10. How to Submit a Cancellation / Refund Request

1. Contact our Customer Support via email at [email protected] or call +1‑XXX‑XXX‑XXXX.
2. Provide your booking reference, passenger names, contact details, and reason for cancellation.
3. Wait for our acknowledgment email—this does not imply automatic approval.
4. Once approved, we’ll process the refund and inform you of the timeline.

11. Changes to This Policy

We reserve the right to change or update this Cancellation & Refund Policy at any time. Changes will become effective immediately upon posting on our website. It is your responsibility to review this policy before making any booking.

12. Contact Information

If you have questions or concerns about this policy, please reach out to us at:
Email: [email protected]
Phone: +1833-529-7683